To ensure the tracking and correct processing of parcels that reach us, a return authorization is required before sending us an item.
You can request a return authorization for:
The authorization of return has to be requested to the support service by opening a ticket by following this link.
Once you have your return number, you must follow these instructions:
Before contacting our Technical Support, we ask you to check in the manual that the equipment has been used in accordance with the manufacturer's recommendations.
If the problem is not solved, do not hesitate to check if your product has a manufacturer's warranty, in this case the manufacturerwill directly supports the product.
Otherwise, please contact our technical service by opening a ticket by following this link so that our technicians can help you and create a return folder if necessary.
Do not forget to mention your order number and to send us as much information as possible on the situation (symptoms encountered, possible tests carried out, history of concern) so that we can help you efficiently.
We accept the retractation of an order or an article within the 15 days following its delivery.
A return number is required to process a resume: you can get it by writing a support service by opening a ticket by following this link.
The item (s) must be returned in their original condition and packaging.
The orders paid by CB (except virtual blue card), bank transfer or Paypal are refunded respectively by recrediting the card used for payment, by bank transfer and by recrediting the Paypal account.
You have just received your order and an item is not the one you ordered.
You have 72 hours after receipt of the parcel to inform us of this error of delivery.
We invite you to contact our support department by opening a ticket by following this link.