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How to return a product ?

To ensure the tracking and correct processing of parcels that reach us, a return authorization is required before sending us an item.

You can request a return authorization for:

  • A defective product
  • A damaged product
  • A product you want to take over
  • The receipt of a wrong product.

The authorization of return has to be requested to the support service by opening a ticket by following this link.

Once you have your return number, you must follow these instructions:

  • Parts must be returned in their original condition (boxes, cables, etc.).
  • The labels affixed to the products by the manufacturer are essential to the treatment of the After-Sales Service. Under no circumstances should they be removed to fully benefit from the warranty.
  • The address where the material will be returned to you after processing is the one indicated on the return label provided by our services.
  • Choose a packaging suitable to the size of your parts. Package items with shock-absorbing materials to prevent product deterioration during shipping.
  • Make clear the return number outside the package. Near the shipping address, preceded by "SAV" in large print.
  • Send us your product by the means of your choice. Nevertheless, we recommend a tracked shipment.

 

Defective product

Before contacting our Technical Support, we ask you to check in the manual that the equipment has been used in accordance with the manufacturer's recommendations.
If the problem is not solved, do not hesitate to check if your product has a manufacturer's warranty, in this case the manufacturerwill directly supports the product.
Otherwise, please contact our technical service by opening a ticket by following this link so that our technicians can help you and create a return folder if necessary.
Do not forget to mention your order number and to send us as much information as possible on the situation (symptoms encountered, possible tests carried out, history of concern) so that we can help you efficiently.

Right to retract

We accept the retractation of an order or an article within the 15 days following its delivery.
A return number is required to process a resume: you can get it by writing a support service by opening a ticket by following this link.
The item (s) must be returned in their original condition and packaging.
The orders paid by CB (except virtual blue card), bank transfer or Paypal are refunded respectively by recrediting the card used for payment, by bank transfer and by recrediting the Paypal account.

Receiving a wrong product

You have just received your order and an item is not the one you ordered.
You have 72 hours after receipt of the parcel to inform us of this error of delivery.
We invite you to contact our support department by opening a ticket by following this link.